{"created":"2023-05-15T11:44:19.997504+00:00","id":2594,"links":{},"metadata":{"_buckets":{"deposit":"8a1dd2a1-f2bc-4fed-8561-3897282b8875"},"_deposit":{"created_by":10,"id":"2594","owners":[10],"pid":{"revision_id":0,"type":"depid","value":"2594"},"status":"published"},"_oai":{"id":"oai:nuis.repo.nii.ac.jp:00002594","sets":["8:63:77"]},"author_link":["3029","3028"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2010-04-01","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"62","bibliographicPageStart":"49","bibliographicVolumeNumber":"13","bibliographic_titles":[{"bibliographic_title":"新潟国際情報大学情報文化学部紀要"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本稿は,「お客様相談室」の役割と可能性について探求することを目的とし,米菓企業3社のケースをもとに,それを企業の価値創造という観点から分析し考察した。分析の結果,お客様相談室には,製品単体レベルを超える品質保証を担う役割,そのために\"各部門を横串しする機能,社内外とのコミュニケーション機能\"が求められることがわかった。以上の発見を,価値創造の観点から,「コミュニケーターの顧客への直接的な価値」と,「お客様相談室の社内組織への価値」の2つにわけることができると整理した。","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"新潟国際情報大学情報文化学部"}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID（NCID）","attribute_value_mlt":[{"subitem_source_identifier":"AA11231962","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1343-490X","subitem_source_identifier_type":"ISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"大野, 富彦"},{"creatorName":"オオノ, トミヒコ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"3028","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"Ohno, Tomihiko","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"3029","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-07-06"}],"displaytype":"detail","filename":"13_ohno.pdf","filesize":[{"value":"1.0 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"13_ohno.pdf","url":"https://nuis.repo.nii.ac.jp/record/2594/files/13_ohno.pdf"},"version_id":"52085dc0-f31f-4b4c-8caa-645ab045bf3e"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"「お客様相談室」の役割と可能性 : 米菓企業にみる価値創造からの考察","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"「お客様相談室」の役割と可能性 : 米菓企業にみる価値創造からの考察"},{"subitem_title":"Function and potentiality of customer center An analysis of the value creation in rice cracker companies","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"10","path":["77"],"pubdate":{"attribute_name":"公開日","attribute_value":"2010-12-15"},"publish_date":"2010-12-15","publish_status":"0","recid":"2594","relation_version_is_last":true,"title":["「お客様相談室」の役割と可能性 : 米菓企業にみる価値創造からの考察"],"weko_creator_id":"10","weko_shared_id":-1},"updated":"2023-05-15T12:19:16.369401+00:00"}